Refund Policy

At Trylly.shop, customer satisfaction is our priority. Please review our refund and return policy carefully.

1. Returns

We accept returns within 7 days of delivery. To be eligible for a return:

• The item must be unused and in the same condition as received
• The item must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Personal care products
• Items marked as “Final Sale”
• Gift cards

3. Refund Process

Once your return is received and inspected:

• We will notify you of approval or rejection
• If approved, your refund will be processed within 5–7 business days
• Refunds will be credited to your original payment method

4. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your bank or payment provider
• Processing delays may occur depending on your bank

If the issue persists, please contact us.

5. Exchanges

We replace items only if they are defective, damaged, or incorrect.
Please contact us with your order details to request an exchange.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping charges are non-refundable

7. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order
• Once processed or shipped, cancellation may not be possible

8. Contact Us

For any refund or return-related queries, contact us:

Owner Name: Sheetal Sood
Email: trylly808@gmail.com
Phone: 022 2782 1115

Address:
Maharaja Marg, Sector 5
Vashi, Maharashtra – 400703
India